Yes. We are happy to supply items on consignment. We set the reserve (which is usually lower than the wholesale price) and any money you make above the reserve, you keep! If you don’t meet the reserve, you simply the return the item to us, and don’t pay a cent! Find out more on our Fundraising & Auctions page.
If your product is faulty, has become unavailable, or the quoted time for delivery has elapsed, we are happy to grant a refund on these grounds. However, it is important that you choose your items carefully as we do NOT provide refunds if you have received what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.
If you receive incorrect or faulty goods, you must lodge a request for return within seven (7) days of receipt of the goods. We will then arrange for a refund or replacement. All goods remain the property of the sender until received by Superstars Framing & Memorabilia. Please quote your invoice number in all correspondence. However if you received what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it you are not entitled to return the item.
We do not buy Memorabilia, our best suggestion for moving on unwanted items would be to try platforms such as local auction houses, GumTree, Facebook or Ebay.
We do not offer an evaluation service.
Yes. Superstars Framing & Memorabilia delivers items in Australia and overseas. Please allow up to 14 working days from receipt of payment. Delivery will be calculated at checkout or upon request. Local duty or taxes on goods delivered outside Australia are the responsibility of the purchaser.
A Lay-by is a written agreement that binds both parties. It means we cannot sell the item to anyone else during the agreed payment period because you have entered into an agreement to purchase the product. Please note: If you cancel this lay-by, within the due date, all monies paid except the Termination Charge (A termination fee of $200 or 20% applies (whichever is less)) will be refunded. When placing an item on Lay-by the following conditions apply:
All prices on this website are in Australian Dollars (AUD).
All products are subject to availability and may be withdrawn at any time. As many of our suppliers are independent designers and craftspeople there may be occasional delays.
We do not share your details with any third parties other than those required to deliver the product to you, such as the freight company.
This website uses an E-way payment gateway and a 128 bit SSL certificate. For more information refer to: www.paypal.com.
You can ask a business for your preference of a free repair, replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it. If you have a minor problem with a product or service, the business can choose to give you a free repair instead of a replacement or refund. When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund. For a major problem with a service, you can choose to receive compensation for the drop in value below the price paid, or a refund.